Betting Rules

1. General rules and eligibility

By opening an account, placing a bet or using a betting product, you confirm that you have read and understood the applicable rules. These rules apply to bets placed through the website, mobile site or any other approved access method made available by Spins Of Glory Casino. Additional rules may apply to a particular casino game, sporting event, market, promotion or betting feature. Where a specific rule conflicts with a general rule, the specific rule will generally apply to that product or market.

You must be legally permitted to gamble in the place where you are located and must meet the minimum age requirement that applies to you. In Australia, gambling services are generally restricted to people aged 18 or over, subject to applicable law. You must not use the service if you are underage, located in a jurisdiction where the service is not permitted, or otherwise prohibited from gambling.

You are responsible for checking that your use of the website is lawful. Access may be restricted where required by law, regulation, a court order, an internal control or a technical limitation. Spins Of Glory Casino may request information to verify your identity, age, location or payment method. An account may be restricted while checks are completed, and bets or transactions may be reviewed where required.

Only one personal account should be used by each customer unless the applicable Terms and Conditions expressly allow otherwise. You must provide information that is accurate, current and complete, and you must keep your login details secure. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access.

2. Placing and accepting bets

Before placing a bet, check the selected market, outcome, stake, odds, potential return, event details and any conditions shown on the bet slip. A bet is normally submitted by selecting the relevant confirmation option. Placing a selection in a bet slip does not, by itself, mean that the bet has been accepted.

A bet is accepted only when the website confirms acceptance and records the transaction. You should keep the confirmation details shown after placement. If a bet is declined, interrupted or not confirmed, do not assume that it has been accepted. Check your account history before attempting to place the same bet again.

The displayed odds, lines, paytable information or other prices may change before acceptance. Depending on the product and the options selected, you may be asked to accept a change before a bet is submitted. If you do not accept the displayed change, the bet may not be placed. Once a bet has been accepted, its terms are generally determined by the information recorded in the account and the rules applicable to that market.

You must use your own account and an approved payment method. You must not place bets on behalf of another person, allow another person to use your account, or use funds that you are not authorised to use. Where betting limits, minimum stakes, maximum stakes or other controls are displayed, those controls apply to the relevant bet or product. Limits may differ between products and may be changed or applied in accordance with the Terms and Conditions.

• Review every selection carefully before confirming a bet.
• Check whether the bet is single, multiple, each-way, system, live or another available bet type.
• Check any minimum or maximum stake shown on the bet slip.
• Do not rely on an incomplete screen, delayed message or browser notification as proof of acceptance.
• Keep your account details private and report suspected unauthorised activity as soon as possible.

3. Odds, markets and settlement

Odds and other prices are provided for information before a bet is accepted and may be subject to change. They may be affected by market activity, event information, product settings or technical updates. The potential return shown on the bet slip is an indication based on the stake, odds and selected bet type; it does not override the applicable product rules.

Markets may open, close, suspend or reopen at different times. A market may be suspended when material information becomes available, when an event is in progress, or when a technical or operational review is required. Live betting carries additional risks because information, odds and event conditions can change quickly. You are responsible for checking the status of a bet before leaving the betting page.

Bets are settled using the official result or outcome relevant to the market and the settlement rules displayed for that product. Different markets may use different definitions of the result, including the result at the end of regulation, an official declaration, a particular period of play, a published score or another stated measure. A result may be amended if the original result was later found to be incorrect or was published in error.

If an event is postponed, abandoned, cancelled, interrupted or changed, the bet may be void, carried forward or settled under the specific rules for that market. The same approach may not apply to every selection in a multiple or combination bet. For this reason, you should read the event and market conditions before confirming a wager.

Where a market has special settlement conditions, those conditions take priority. Examples may include rules about participants, starting times, qualifying rounds, player or team changes, venue changes, official statistics, ties, dead heats, match duration or minimum participation. If no result is available within the period or conditions stated for the market, the bet may be handled as set out in the applicable rules.

Casino games are settled according to the rules and outcome generated by the relevant game. You should review the paytable, winning combinations, bonus features, game rounds and any displayed contribution or eligibility conditions before playing. A game round may be treated as complete when the relevant result has been generated, even if the result takes time to appear on your screen.

4. Voids, corrections and technical issues

A bet may be declared void or adjusted where permitted by the applicable rules. This can occur when a market is offered in error, an event does not take place, a material change affects the market, the wrong participant or event is displayed, or the result cannot be settled fairly. Any return for a void bet will be determined by the relevant product rules and may differ between bet types.

Obvious errors may be corrected. An obvious error can include an incorrect price, an incorrect market description, a duplicated selection, an impossible combination, a clearly incorrect handicap or another mistake that a reasonable customer would recognise as an error. If a bet is affected, it may be settled at the correct price, corrected to the intended market where this can be established, or declared void, subject to the applicable rules.

Technical interruptions, delays, connection failures, device problems and display errors may affect the submission or presentation of a bet. A bet is not automatically accepted because a selection was clicked, a payment was attempted or a confirmation page failed to load. Account records and transaction data are used to determine whether a bet was received and accepted.

You must not exploit a fault, delay, pricing error or vulnerability in the website. If you notice an apparent error, stop using the affected feature and report it through the available support or account channel. Bets or transactions connected with misuse, fraud, unlawful activity, collusion or attempts to manipulate a product may be cancelled, restricted or reviewed in accordance with the Terms and Conditions and applicable law.

Questions about a bet

If you believe a bet has been settled incorrectly, review the bet details and relevant product rules first. Any query should be raised through the available customer support process with enough information to identify the account, bet and event. This may include the bet reference, date, market, stake and reason for the query. Do not send passwords or full payment details when requesting assistance.

5. Responsible and lawful betting

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you begin and only gamble with money you can afford to lose. Do not chase losses, borrow money to gamble, or continue playing when gambling is affecting your finances, relationships, work, health or enjoyment.

• Decide how much time and money you will spend before placing a bet.
• Take regular breaks and avoid gambling when tired, upset or under the influence of alcohol or other substances.
• Keep gambling separate from essential household spending and financial commitments.
• Use available deposit, spending, session or other responsible gambling controls where offered.
• Consider a cooling-off period or self-exclusion if you need a break from gambling.
• Seek independent support if gambling no longer feels controlled or enjoyable.

Responsible gambling tools are intended to help you manage your activity, but no tool replaces personal judgement. A limit may not apply to every product, account activity or payment method unless the relevant feature states otherwise. If you request a restriction or self-exclusion, follow the instructions provided and do not try to avoid the restriction by opening another account or using another person’s account.

Spins Of Glory Casino may take steps to protect customers and maintain the integrity of its services. This may include requesting verification, applying account or product limits, delaying a transaction for review, refusing a bet, suspending access or closing an account where required by law, the Terms and Conditions, responsible gambling procedures or security controls.

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating procedures. The version published on the website is the current version for future use unless a different effective date is stated. You should review the rules regularly and before using a new betting product. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channel.