Terms & Conditions

1. General Terms and Eligibility

These Terms & Conditions form a legal agreement between you and the operator of Spins Of Glory Casino. They apply to the website, mobile access, games, account services and other features made available through the platform. Additional terms may apply to specific products, competitions, promotions or payment methods. If an additional term conflicts with these Terms & Conditions, the additional term will apply only to the relevant service or offer.

You must read these terms before using the platform. If you do not agree with any part of them, you must not create an account, deposit money, place bets or otherwise use the services. We may update, replace or supplement these terms from time to time. The version available on the website at the time of use will generally apply, unless a different arrangement is required by law.

• You must be at least 18 years of age and legally permitted to gamble online in the place where you are located.
• You are responsible for checking whether online gambling is lawful for you before accessing or using the platform.
• You must provide accurate, current and complete information when registering or using your account.
• You must not use the platform if you are subject to a self-exclusion, gambling restriction or other legal restriction that prevents you from doing so.
• You must not allow another person to use your account or use another person’s account.
• You must not access the platform from a location where its services are unavailable or restricted.

We may ask you to confirm your age, identity, address, payment details or other information before allowing access to some or all services. We may also carry out checks required for fraud prevention, anti-money laundering, responsible gambling and other compliance purposes. You agree to provide reasonable assistance and supporting documents when requested. If information cannot be verified, access to the account or relevant transactions may be delayed, restricted or refused as permitted by law.

2. Accounts, Deposits and Withdrawals

Account responsibilities

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from our error or another circumstance for which we are legally responsible. You should choose a secure password, avoid sharing account information and notify us promptly if you suspect unauthorised access. We may require additional security steps to protect your account or verify that a request has been made by you.

Only one account may be permitted for each player unless we expressly approve otherwise. Creating duplicate accounts, using false details, manipulating account records or attempting to avoid a restriction may result in account suspension, cancellation of affected transactions and other action permitted by law. We may also close an account where maintaining it would create a legal, regulatory, security or operational concern.

Money and payment methods

You may only use payment methods that are registered in your name or that you are authorised to use. Payments must come from a lawful and legitimate source. We may decline, reverse or review a transaction where there is a security concern, suspected fraud, a failed verification check, a payment dispute or another legal or operational reason.

You should check the transaction details before confirming a deposit or withdrawal. A deposit is normally credited only after the payment provider has approved and processed it. Third-party providers may apply their own terms, processing procedures, fees or limits. We are not responsible for delays or failures caused by a bank, card provider, digital wallet, telecommunications provider or other external service, except where responsibility cannot lawfully be excluded.

Withdrawals may be subject to account verification, payment checks and the completion of any applicable playthrough or transaction requirements that have been clearly disclosed to you. We may return funds through an appropriate payment method connected with your account. You remain responsible for providing correct payment information and for any charges imposed by your financial institution or payment provider.

You must not deposit or use money that belongs to another person, proceeds of unlawful activity or funds that you cannot afford to lose. If a payment is reversed, charged back or disputed, we may suspend the relevant account while the matter is reviewed and may recover amounts owed to us, subject to applicable law.

3. Games, Promotions and Account Activity

Using the games

Games must be used for personal entertainment and not for commercial, professional or unlawful purposes. You must follow the instructions and rules shown for each game. By placing a wager, you confirm that you have reviewed the relevant game information and that you are authorised to participate.

Game outcomes are determined by the applicable game system and, where relevant, a random number generation process. Subject to applicable law, the recorded result in our systems will be treated as the result of a game. If there is a clear technical, display, system or settlement error, we may correct the error, cancel an affected wager or restore the position that applied before the error occurred. We will not knowingly benefit from an obvious error.

You must not use software, devices, scripts, bots, automated tools or other methods intended to interfere with the platform, gain an unfair advantage, bypass controls or manipulate a game. You must not attempt to reverse engineer, damage, overload or disrupt the website. Suspicious activity may be investigated and may lead to restrictions, cancellation of affected play or referral to the appropriate authorities where required.

Promotions and offers

Promotions, bonuses, rewards and special offers are subject to their own promotional terms. Those terms should explain eligibility, entry requirements, expiry conditions, contribution rules, wagering or playthrough requirements, withdrawal conditions and any applicable restrictions. An offer may be available only to selected players or for a limited period. We may correct an obvious error in promotional information and may withdraw or amend an offer where this is necessary for legal, security or operational reasons.

You must not abuse a promotion by creating multiple accounts, coordinating activity, using another person’s account, exploiting a technical fault or taking steps intended to defeat the stated purpose of the offer. Where permitted by law and the relevant promotional terms, we may remove promotional benefits or cancel transactions connected with misuse. We will aim to apply promotional rules consistently and fairly.

Account records and communications

You agree that electronic records, account histories, transaction records and communications made through the platform may be used to administer the services and investigate disputes. You should review your account activity regularly and raise any suspected error or unauthorised transaction as soon as possible. We may send service messages about security, account management, transactions, legal notices and changes to the platform. Marketing communications will be managed in accordance with applicable requirements and your available preferences.

4. Responsible Gambling, Privacy and Intellectual Property

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Set a budget before you play and do not gamble with money needed for everyday expenses. You should also set time limits, take regular breaks and avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

• Do not chase losses or increase your stakes to try to recover money.
• Do not borrow money, sell possessions or use essential funds to gamble.
• Consider account limits, time-outs or self-exclusion if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
• Contact the platform through the available support channels if you need information about responsible gambling tools.

We may apply account restrictions, transaction reviews or other safeguards where we identify signs of risk, harm, fraud or unlawful activity. These measures do not guarantee that gambling-related harm will be prevented, and you remain responsible for your decisions and account use. If you believe you may have a gambling problem, stop playing and seek assistance from an appropriate support service.

Privacy and personal information

Personal information is handled in accordance with our Privacy Policy and applicable privacy laws. We may collect, use, store and disclose information where reasonably required to provide the services, process payments, verify identity, prevent fraud, meet legal obligations, improve the platform or communicate with you. By using the platform, you acknowledge that electronic communications and technical data may be processed for these purposes.

Website content and intellectual property

The website, including its branding, text, graphics, software, design and other content, is protected by intellectual property rights. You may use the platform only for personal and lawful purposes. You must not copy, reproduce, modify, publish, distribute, sell, frame, scrape or commercially exploit any part of the platform without appropriate permission. Any rights not expressly granted under these terms are reserved.

5. Availability, Liability and Changes

We aim to keep the platform available, secure and accurate, but uninterrupted access cannot be guaranteed. The website or individual games may be unavailable because of maintenance, upgrades, technical faults, internet problems, security events, third-party failures or circumstances outside our reasonable control. We may change, suspend or withdraw a feature where reasonably necessary, including to meet legal or operational requirements.

You are responsible for obtaining the equipment, internet connection and software needed to access the platform. You must keep your device and login information secure and use suitable protection against malware and unauthorised access. We are not responsible for loss caused by your failure to follow reasonable security practices, subject always to rights and remedies that cannot be excluded under applicable law.

To the maximum extent permitted by law, we are not responsible for indirect, incidental or consequential loss arising from your use of the platform, including loss caused by interruption, inability to access a service, reliance on website content or unauthorised activity resulting from your failure to protect your account. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Suspension and closure

We may suspend, restrict or close an account where we reasonably believe there has been a breach of these terms, inaccurate information, unlawful or fraudulent activity, promotion abuse, payment irregularity, a responsible gambling concern, a security risk or a requirement to do so under applicable law. We may also act to protect players, the platform or third parties. Any account balance will be reviewed and dealt with in accordance with applicable law, relevant transaction records and these terms.

Questions, complaints and applicable law

If you have a question, identify an error or wish to make a complaint, please use the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. Do not send passwords or unnecessary sensitive information. We may request further information and will assess complaints using our internal procedures and applicable legal requirements.

These terms are intended to operate consistently with applicable Australian laws and any mandatory consumer protections. If a court or authorised body finds a provision invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A delay or failure to enforce a right does not amount to a waiver of that right. The current version of these Terms & Conditions is published on the website, and continued use after an update may constitute acceptance of the updated terms.