Privacy Policy

About this Privacy Policy

Spins Of Glory Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support communications and other related interactions with the casino platform. It should be read together with the website’s terms and conditions and any other notices shown when information is collected.

Personal information means information that identifies a person or could reasonably be connected with a person. The information handled will depend on how a player uses the website, the services requested and any verification or legal requirements that apply. Players should provide information that is accurate, current and complete, and should avoid sharing another person’s information unless they are authorised to do so.

This policy is written in general terms because the information collected can differ between players. Some information is required to open or operate an account, while other information may be optional. If a player does not provide information that is necessary for account operation, identity checks, payment processing, customer support or compliance requirements, some services may not be available.

Changes to this policy

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, available services, technology or privacy requirements. The current version will be made available on the website. Players should check this page periodically, particularly before continuing to use the website after a material change.

Information we may collect and why

A casino website typically handles several categories of information. The amount and type of information collected may vary depending on whether a player browses the website, registers an account, makes a payment, requests support or completes an identity and security review.

• Account details, such as a player’s name, date of birth, username, password, contact details and account preferences.
• Identity and verification information, which may include documents or other information needed to confirm identity, age, location or eligibility to use the services.
• Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history, account balances and records connected with financial activity. Sensitive payment information may be processed through payment service providers rather than stored directly on the casino platform.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, approximate location and information about how the website is accessed.
• Cookie and usage information, such as pages visited, links selected, session activity, login status, preferences, error information and interactions with website features.
• Communications and support information, including messages, requests, feedback, verification correspondence and records of interactions with customer support.

How information is used

Information may be used to create, maintain and secure a player account, provide casino services, process transactions, respond to enquiries and improve the website. It may also be used to confirm identity and age, carry out verification and anti-fraud checks, detect suspicious or unauthorised activity, manage security risks and help protect players and the platform.

Information may be used to meet legal, regulatory, financial and responsible gambling obligations that apply to online gambling services. This can include keeping required records, responding to lawful requests, applying account controls, investigating disputes and supporting the integrity of the services. It may also be used for internal administration, auditing, testing, troubleshooting, quality assurance and service improvement.

Where permitted, information may be used to send service messages, account notices, security alerts and other operational communications. Marketing messages will generally be sent only where permitted and where the player has given the relevant permission or where another lawful basis applies. Players can withdraw consent to marketing as explained below.

Information received from other sources

Information may sometimes be received from payment providers, identity verification services, fraud prevention services, technology providers or other service partners involved in operating the website. Information may also be generated through a player’s use of the platform. Any information received from another source will be handled for relevant account, security, service and compliance purposes.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account security, understand website usage and improve performance. Some cookies are necessary for core features, while others help with analytics, personalisation or marketing where these functions are used.

Players can manage or restrict cookies through their browser settings. Browser controls may allow a player to delete existing cookies, block some or all future cookies, or receive a notice before a cookie is placed. Disabling cookies may affect login features, preferences, security functions or the performance of parts of the website.

When information may be shared

Information may be shared where reasonably necessary to operate the website and provide services. This may include sharing relevant information with payment processors, identity and age verification providers, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and other contractors who provide services on behalf of the platform.

Information may also be disclosed where necessary to protect the security of the website, prevent fraud or misuse, investigate a dispute, enforce applicable terms, respond to a valid legal request or meet a legal or compliance obligation. Service providers may only receive information relevant to the service they perform and are expected to handle it appropriately.

Security and storage

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and restricted staff or provider access. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.

Information may be processed or stored by service providers in locations outside Australia, depending on the technology and services used to operate the platform. Where information is handled by another provider, reasonable steps are taken to require appropriate confidentiality and security protections.

Keeping information

Information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and how to contact us

Access, correction and deletion

Players may ask for access to personal information held about them and may request that inaccurate, incomplete or outdated information be corrected. A player may also ask for personal information to be deleted where it is no longer needed, where deletion is otherwise appropriate or where there is no continuing requirement to retain it.

To exercise a right, make a privacy enquiry or request access, correction or deletion, contact support@spinsofglorycasino.online. The request should describe what information is involved and what action is requested. For security, reasonable steps may be taken to verify the identity of the person making the request before information is provided or changes are made.

Withdrawing marketing consent

Players can withdraw consent to receive marketing communications by contacting support@spinsofglorycasino.online. A player may also use an unsubscribe or preference-management option included in a marketing message, where available. Withdrawing marketing consent will not normally affect essential service communications, account notices, security messages, transaction updates or other communications needed to operate an account.

Limits on privacy requests

A request may be refused, limited or delayed where this is reasonably necessary to protect another person’s privacy, maintain security, prevent fraud, comply with a legal obligation, investigate suspected misuse or preserve records that must be retained. If information cannot be deleted because it is required for these purposes, access may be restricted and the information will be retained only as needed.

Questions and concerns

Privacy questions, concerns about the handling of personal information and data rights requests should be sent to support@spinsofglorycasino.online. Providing clear details about the request can help the support team locate the relevant account or records and respond more efficiently. Players should not include unnecessary sensitive information in an initial message.

If a player is not satisfied with the response to a privacy concern, they may seek independent privacy guidance or contact an appropriate privacy authority in Australia. This does not affect any other rights or remedies that may be available.