Responsible Gaming

Keep gambling in perspective

Gambling involves risk. There is no guaranteed strategy, system or outcome, and past results do not predict future results. Every bet or game outcome is uncertain. You should only gamble with money that you can afford to lose after essential living costs, bills, savings and other financial commitments have been considered.

Gambling is best treated as paid entertainment. Set aside an amount for leisure and avoid increasing that amount simply because you have lost or because you believe a win is due. A loss cannot be recovered by continuing to play, and a winning session does not mean that future play will be successful. The safest approach is to decide your limits before you start and stick to them.

Consider whether you are in the right state of mind to gamble. Avoid playing when you are upset, stressed, tired, affected by alcohol or other substances, or trying to escape personal problems. These circumstances can make it harder to make balanced decisions. Taking a break and returning later, if you still want to play, can help you remain in control.

Practical habits for safer play

• Set a spending limit before you begin and do not change it during a session.
• Set a time limit and use a reminder or alarm to help you stop when planned.
• Keep gambling separate from money needed for rent, food, bills, education, debt repayments or savings.
• Take regular breaks and make time for work, family, friends, exercise and other interests.
• Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Keep track of deposits, bets, withdrawals and time spent playing.
• Do not allow another person to use your account, and do not use another person's account.
• Avoid discussing gambling as a reliable source of income or a way to solve financial problems.
• If you feel unable to stop, pause immediately and seek support.

Recognise when gambling may be becoming a problem

Problem gambling can affect people in different ways. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. You do not need to wait for a crisis before asking for help. Early support can make it easier to understand what is happening and decide what steps to take.

The following signs may suggest that gambling is no longer remaining within safe and enjoyable limits:

• Thinking about gambling frequently or feeling distracted by thoughts of the next game or bet.
• Spending more time or money gambling than you originally intended.
• Trying to cut back or stop but finding it difficult to do so.
• Chasing losses, or believing that a large win is needed to fix previous losses.
• Gambling with money set aside for household costs or other important commitments.
• Borrowing money, hiding transactions or being dishonest about gambling activity.
• Feeling restless, irritable, anxious or low when trying to reduce or stop gambling.
• Missing work, study, family activities or social commitments because of gambling.
• Experiencing arguments or relationship difficulties connected with gambling.
• Using gambling to cope with stress, loneliness, boredom or other difficult emotions.
• Feeling guilt, shame or regret after gambling, then returning to gamble again.
• Continuing to gamble despite financial, personal, health or relationship harm.

One sign does not provide a diagnosis, but it is a reason to pause and review your behaviour. If several signs apply to you, consider stopping gambling and speaking with a qualified gambling counsellor, healthcare professional or trusted person. Support is confidential in many settings, and asking for assistance is a practical step rather than a failure.

A simple self-check

Ask yourself whether gambling is still affordable, planned and enjoyable. Have you recently exceeded your limit, hidden your activity, borrowed money or felt unable to stop? Are you gambling more often, for longer or with larger amounts than before? Your answers can help you identify a change in your habits. Write down what you notice, take a break and talk to someone you trust before making another deposit or placing another bet.

Tools and steps to help you stay in control

Depending on the services available to your account and jurisdiction, Spins Of Glory Casino may provide account controls that can help you manage your play. These may include setting deposit, spending or time limits, taking a temporary break, viewing account activity or requesting account closure. Availability and operation can vary, so review the relevant account settings and product information before you play.

Set a limit before playing

Choose an amount and period that fit comfortably within your leisure budget. A limit should be based on money you can afford to lose, not on an expected win. Once set, treat it as a firm boundary. Do not increase it during a session because of a loss, a near miss or a belief that a win is likely. You can also set a time limit and decide in advance how often you will take a break.

Take a break or close your account

If gambling is affecting your mood, finances or daily routine, a temporary break may help you step away and consider your next decision. If you want to stop gambling, consider using any available account closure or self-exclusion option. A closure or exclusion request should be made carefully, particularly if you have more than one account or use more than one gambling service. You may also wish to ask your bank or financial provider whether they offer gambling transaction controls.

Protect your account

• Use a strong, unique password and keep it private.
• Do not share login details or permit another person to gamble through your account.
• Review account activity and payment records regularly.
• Tell us promptly if you notice activity that you do not recognise.
• Keep your contact and identification information current where required for account security.
• Use device, browser or payment controls that help you avoid impulsive access if you are taking a break.

Account controls are designed to support your decisions, but they cannot replace personal judgement or professional assistance. If you have already lost control, do not rely only on a limit or reminder. Stop gambling and seek independent support.

Getting help and supporting someone else

If gambling is causing concern, speak with a gambling support service, qualified counsellor, psychologist, general practitioner or other trusted health professional in Australia. State and territory services can provide information, counselling and practical assistance, and may also support family members and friends. You can search for an appropriate service through official Australian health or government resources. If you are in immediate danger or believe someone may harm themselves, contact emergency services or attend the nearest hospital.

You may also wish to speak with a trusted family member, friend or financial counsellor. Prepare for the conversation by explaining what has been happening, how often you gamble and whether there are financial concerns. A support person can help you create a plan, reduce access to gambling funds, organise bills and attend an appointment. You do not have to manage the situation alone.

If you are concerned about another person

Choose a calm time to talk and focus on the effect gambling may be having rather than blaming or judging the person. Use clear, caring language, listen to their response and encourage professional support. Do not lend money to cover gambling losses or agree to keep serious financial harm secret. Protect your own finances, accounts and wellbeing, and seek advice for yourself if the situation is affecting your household.

Our approach to responsible gaming

Spins Of Glory Casino provides responsible gaming information to help players make informed choices. Gambling should be available only to people who meet the applicable minimum age and other legal requirements. We may ask for information or take steps needed to protect account security, meet applicable obligations and support safer play. Players should provide accurate information and should not attempt to bypass account, age or location checks.

We encourage every player to review their habits regularly, use available controls and take action as soon as gambling stops feeling manageable. Promotional messages, offers or entertainment content should never be treated as a reason to gamble beyond your limits. Terms, conditions and eligibility requirements apply to any service or promotion, and you should read them before taking part.

If you have questions about responsible gaming features or want to discuss an account concern, use the available support channels on the website. Please do not send sensitive personal, financial or login information through an unsecured channel. We will handle requests in line with applicable privacy and account procedures.